A PROPOSAL FOR IMPROVING CUSTOMER SERVICE IN MUSEUMS
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Authors
Kauffman, Elaine
Issue Date
1994
Type
Capstone
Language
en
Keywords
1. Final Projects (Museum Studies) 2. Museum attendance--United States. 3. Customer service--United States. 4. Museum attendance--United States--Directories.
Alternative Title
Abstract
The purpose of this project was to show how to improve customer service in museums by identifying techniques that can be taught to museum staff to make visitors feel more welcome, comfortable, and at ease within their institutions. The study focused on determining how customer service issues apply to museums, how staff can be trained to meet the needs of their visitors, and how visitor feedback can be used in the development of customer service training.