Can improvements be made in the learning strategy as it relates to change management when implementing an electronic health record in healthcare facilities
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Authors
Freij, Issam Issa
Issue Date
2011
Type
Thesis
Language
en
Keywords
Business administration
Alternative Title
Abstract
The purpose of this thesis is to define strategy and the components of strategy that it is composed of, along with identifying which unique form of the Ten Schools of Strategy that resonate with me most, as outlined in the book, Strategy Safari (1998) by Henry Mintzberg. Part two will also identify the patterns and problems of change management while implementing an Electronic Health Record (EHR) into care centers across healthcare organizations.
This study was conducted utilizing a mixed range of resources as outlined in the table of references section of this thesis. Data for the case study was also gathered through surveys and personal insights that were acquired for the purpose of soliciting responses of the ramifications and impacts of implementing an EHR into hospitals and clinics across Northern California Kaiser Permanente facilities.
This study identified and developed a profile of the variables that were most responsible for causing poor EHR implementations. This was accomplished utilizing a survey that was passed out to clinicians post "go-live", as well as my own involvement in clinician trainings, communications and support during the implementation processes across Kaiser Permanente Medical Facilities.
Additional research is needed in the study of change management in how it relates to EHR implementations and the effectiveness of the overall care that is presented to the patient at the time of go-live and post go-live. Further research should reveal that if steps are taken to improve the change management pieces, communications, design and trainings that impact the majority of clinicians, that there will be a significant and measurable difference in the usability, likeness and satisfaction of the new technology from the perspective of both the clinician and the patient.