The role of leadership in creating and developing highly collaborative organizations: a qualitative study
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Authors
Boies, Leslie A.
Issue Date
1998
Type
Capstone
Language
en
Keywords
Psychology
Alternative Title
Abstract
The purpose of this qualitative study was to explore the role of leadership in creating, developing, and sustaining a highly collaborative organization. The research data were collected by conducting in-depth interviews with employees, by reflecting on personal observations of the case study organization, and by examining published literature.
Results of this study indicated that all members of the case study organization, whatever their formal position, were expected and empowered to assume leadership roles. Collaboration was woven into the fabric of the organization's daily life through its organizational structure, norms, informal networks of relationships, and congenial, supportive character. Additionally, subjects indicated that the high degree of trust within the organization greatly facilitated the collaboration between individuals and departments. Newer members of the case-study organization expressed a desire for more formalized and standardized systems and procedures due to the rapid growth of the organization and the level of frustration they experienced when they first joined. Several participants also relayed the need for more training in collaborative leadership skills such as conflict resolution, team building, and interpersonal communication skills.
Limitations of the study were the small number of participants involved and the fact that, while participants were interviewed in their workplace, they were not observed over an extended period of time in their natural setting. While care was taken to communicate the confidentiality of the study and to establish rapport with the interviewees, it is possible they may not have fully disclosed the obstacles and difficulties to collaboration which they encounter in their organization.