Developing a Connected Knowledge Management System to Increase Workforce Capabilities

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cityu.schoolSchool of Technology and Computing
cityu.siteSeattle
cityu.site.countryUnited States
dc.contributor.authorYarges, Benjamin
dc.date.accessioned2021-12-23T21:57:56Z
dc.date.available2021-12-23T21:57:56Z
dc.date.issued2021-12
dc.description.abstractTechnological innovation within production environments for technical manufacturing and maintenance operations is a field of study that has encountered many gaps between the vision of largely automated intelligent systems, and systems that continue to rely on a mostly human workforce. This study is intended to fill in that gap by proposing a system designed to increase capabilities and enable the human workforce by means of technological innovation and the use of existing modern enterprise cloud models alongside mobile and other thin-client computing. To achieve this, comprehensive information and knowledge management systems in such environments is an essential factor for a successful and efficient workforce. Such a network can also be leveraged by developing a persistent communication platform that can enable subject matter experts in the field to coach workers in real-time and help them work through difficult and complex scenarios, thereby enabling success and efficiency. Success and efficiency can be measured in terms of productivity, quality, and safety of operations. The motivation behind the research is that a workforce equipped with smart knowledge systems is easier able to handle broader roles and effectively better utilize cross training techniques. The contribution is that the concept design proposed in this paper may be adopted by organizations that seek to increase the capabilities of their own workforce.
dc.identifier.urihttp://hdl.handle.net/20.500.11803/1647
dc.language.isoen
dc.publisher.institutionCity University of Seattle (CityU)
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 United States
dc.rightsopenAccess
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/us/
dc.subjectknowledge management systems
dc.subjectworkforce capabilities
dc.titleDeveloping a Connected Knowledge Management System to Increase Workforce Capabilities
dc.typeCapstone
thesis.degree.disciplineComputer Systems
thesis.degree.grantorCity University of Seattle
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Science
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