Implementing an intranet: a qualitative study of perceptions, expectations, and emotions before implementation and during a delay
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Authors
Furr, Barbara
Issue Date
2000
Type
Capstone
Language
en
Keywords
Psychology
Alternative Title
Abstract
This study takes a close look at the perceptions, expectations, and emotions of those involved in the implementation of a computer Intranet in a medium sized semiconductor equipment manufacturing company.
This study explores two different stages of the implementation: before and during a delay. The data was collected by conducting two surveys: one before the implementation of an Intranet, and one during the delay. Those surveyed sent their responses via email. The data was analyzed for themes, patterns, and trends. Common themes were identified, as were groupings of these themes, across survey questions, into patterns and trends. Similarities and differences were discussed.
The key areas focused on in this study were: implementing technology, resistance to change, and gaining buy-in. Results of the survey revealed that resistance to the change was minimal in the pre-implementation stage and overall the employees felt that the company was making the right choice by implementing an Intranet to keep pace with the ever-changing technology. During the delay, there was buy-in of the implementation but, because some lacked information on the status of the change, it wasn't as strong as during the preimplementation stage. Results also showed that improved information access and improved communication were expected outcomes, and that training would be important to those using the Intranet. Results were discussed and implications for the field of Organizational Psychology were given.