A study of strain, as moderated by participation in decision making, among mental health clerical workers
| dc.contributor.author | Haas, Pauline M. | |
| dc.date.accessioned | 2025-04-10T03:39:36Z | |
| dc.date.available | 2025-04-10T03:39:36Z | |
| dc.date.issued | 1991 | |
| dc.description.abstract | The first hypothesis of this research is that clerical workers who have fewer opportunities to participate in decision making in the workplace experience greater stress than their participative counterparts. The second hypothesis is that the higher an individual's perceived stress, the higher their perceived strain will be. The data I gathered from the 25 participating clerical workers supported both hypotheses. I found that in most cases, clerical workers are included in only those decisions with extremely limited content and which are directly related to their immediate organizational role. Decision making structures of agencies need to be designed to provide access, as well as the necessary resources for making those decisions. Employees need to be provided with opportunities to make decisions of importance, and to have some individual imput. Ideally, these decisions would include those having a direct and indirect influence on the worker. Although more access to decision making has been shown to reduce stress, it is important to emphasize that participation should not be viewed as an intervention technique by management. Participation should instead be a central organizing concept and a part of the social fabric of every organization. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.11803/3164 | |
| dc.language.iso | en | |
| dc.publisher.institution | John F. Kennedy University (JFKU) | |
| dc.subject | Psychology | |
| dc.title | A study of strain, as moderated by participation in decision making, among mental health clerical workers | |
| dc.type | Thesis | |
| thesis.degree.discipline | Consulting Psychology | |
| thesis.degree.grantor | John F. Kennedy University (JFKU) | |
| thesis.degree.level | Masters | |
| thesis.degree.name | Master of Arts |