Global interface and client service in the service industry
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Authors
Frantz, Maggie
Issue Date
2008
Type
Capstone
Language
en
Keywords
Psychology
Alternative Title
Abstract
The aim of this project is to gain a deeper understanding of the complex issues of client service and product delivery in a global software company. How does a company keep its client service team motivated, well trained, and responsive during periods of rapid change and growth, both in the client base and in the software itself? What creates deep and lasting client satisfaction with a line of software products? And how does a company keep its software on the cutting edge and fully relevant for all global customers- when what's 'cutting edge' in one country may be different or even irrelevant in another? These are the questions I seek tc- address in this project, with the goal of defining a practical set of actions Zymox Industries can take to maintain the highest standard of excellence in client service and product delivery in the fast-paced software industry.