The effectiveness of individual career coaching for low wage workers: an action and ethnographic approach
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Authors
Marvin, Kathleen
Issue Date
2008
Type
Capstone
Language
en
Keywords
Psychology
Alternative Title
Abstract
The purpose of this study was to examine the effectiveness of individual career coaching for low-wage workers and to identify any coaching areas that are unique to lowwage earners. While some research has been done on the impact of on-the-job training for low-wage workers, there seems to be none on the effect of one-on-one career coaching, since there is little evidence that it has ever been provided to this population. The Springboard Forward model is innovative both in the services provided and the method of delivery.
This study takes an in-depth look at the Springboard Forward model to assess the short-term outcomes of the coaching program. This was done by coaching low-wage workers for Springboard Forward, and documenting and analyzing recurrent themes regarding their coaching needs and results. The researcher also gathered employee engagement assessment data on these employees required by Springboard Forward and its Human Resources partner Kenexa. This study can benefit companies who employ low-wage workers and organizations who wish to provide career coaching for such workers.