The Challenges of Managing Generation Z Employees in the Workplace: A Qualitative Single Case Study
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Authors
Lopez, Richard
Issue Date
2025-09
Type
Dissertation
Language
en
Keywords
Generation Z , Management , Challenges , Perceptions , Techniques , Educational Leadership & Learning Lifelong , Workforce Development Needs & Industry Alignment
Alternative Title
Abstract
The challenges managers face in effectively managing Generation Z employees in the workplace were explored in this qualitative single case study. As Generation Z enters the workforce with values, behaviors, and expectations shaped by rapid technological change and sociocultural evolution, many managers report difficulties adapting traditional leadership practices to meet the needs of this new generational cohort. The research problem addressed the gap in understanding how organizational leaders perceive and respond to these management challenges. The purpose of this study was to explore managers' perceptions of the challenges of managing Generation Z employees and to identify techniques they believe improve management outcomes. The study used cohort theory as the conceptual framework, which suggests that shared historical and social experiences shape generational behaviors, attitudes, and expectations. The research employed a qualitative single case study design. Data was collected from 12 individual interviews and one three-person focus group comprised of managers with experience managing Generation Z employees. Thematic analysis was performed using NVivo software, and member checking was used to validate the accuracy of the data interpretation. Ten major themes emerged from the findings. Five themes from research question one and five themes from research question two. The findings indicate that managing Generation Z requires flexible, emotionally intelligent leadership that prioritizes communication, structure, and interpersonal connection. Practical Implications include integrating generational training in leadership development, designing mentorship programs, and adopting relationship-centered supervisory models. These strategies can improve employee engagement, reduce generational conflict, and enhance organizational performance.