Identifying Novel Critical Success Factors that Ensure Adoption of Medical Equipment: A Quantitative Multivariate Analysis Study
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Authors
Ray, McLean
Issue Date
2026-02
Type
Dissertation
Language
en
Keywords
Business, Engineering, Science, & Technological Innovation , Healthcare Innovation & Delivery , Workforce Development Needs & Industry Alignment , healthcare technology implementation , critical success factors , analytic hierarchy process
Alternative Title
Abstract
Healthcare organizations often experience challenges implementing complex medical technology due to end-user reluctance and limited adoption of full device capabilities. These challenges are frequently associated with insufficient prioritization of critical success factors that support effective clinical implementation. The purpose of this quantitative study was to identify and prioritize critical success factors influencing successful medical device adoption and to determine whether perceptions differed across professional roles within a healthcare vendor organization. A nonexperimental quantitative design was employed using survey data collected from 102 participants representing multiple professional roles within a hospital patient monitoring division of a medical device vendor in the United States. Twenty-seven critical success factors were categorized into technological, organizational, and environmental domains. One-way multivariate analyses of variance were conducted to assess differences in perceptions across roles, and descriptive analyses were used to rank factor importance. Results indicated no statistically significant differences across roles, suggesting strong organizational alignment. The highest-ranked factors were organizational and included project communication, adequate resources, project planning, project mission clarity, and leadership competence. These findings support the integration of organizational-focused strategies to improve medical device adoption. Recommendations for future research include validating the framework across additional healthcare settings and research designs.