Survey of Dispute Mediator’s Intention to Use the Statistical Methods Convention in Mediation Process: A Correlational Study
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Authors
Olsen, Sheila Eileen
Issue Date
2025-10
Type
Dissertation
Language
en
Keywords
Statistical Methods Convention , Dispute Mediation, , Organizational Leadership , Business, Engineering, Science, & Technological Innovation , Educational Leadership & Learning Lifelong , Workforce Development Needs & Industry Alignment
Alternative Title
Abstract
Abstract Study concerns the statistical methods convention as applied in organizational dispute mediation processes. The convention are tools including statistical methodology, digital infrastructure, artificial intelligence, augmented reality, and virtual reality innovations. Focus is on the intention of dispute mediators to use the tools to aid in dispute mediation. Problem was that dispute mediators’ use of the statistical methods convention is not widespread and is met with resistance in mediation, even though it has been demonstrated that the convention can increase efficiency, performance, and provide improvement. Stakeholders are organizations, leaders, mediation personnel, and staff members affected by a dispute. Purpose of research was to understand the dispute mediator’s perspective, and on predicting their behavioral intentions. Theoretical model was theory of planned behavior, extended by constructs of perceived usefulness, and perceived ease of use, from the technology acceptance model. Methodology was a quantitative approach with an online survey of 305 dispute mediators, 19 questions, and slider scale to select level of agreement. Design was correlational, and data from survey were analyzed with correlational and structural equation modeling techniques using SmartPLS software. Empirical results showed perceived usefulness of the statistical methods convention had the greater magnitude of causal relation with the intention to use. Dispute mediator’s perception of control on using the convention and the intention to use it also had a significant magnitude of causal relation. Outcome of the research suggest organizational leaders’ campaign for the use of the statistical methods convention to assist their dispute mediators by emphasizing the utility and usefulness of the package. Also, emphasis should be on the ability and control to use it. Future research should address the influence of social norms as the technology is more widespread. Practitioners should further develop educational materials and improve innovation regarding these new tools.