Enhancing supply chain collaboration: Investigating the benefits and challenges across manufacturing supplier and distributor networks
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Authors
Bassey, Mfon
Issue Date
2025-12
Type
Dissertation
Language
en
Keywords
supply chain collaboration , manufacturing suppliers , distributors , Business, Engineering, Science, & Technological Innovation
Alternative Title
Abstract
This qualitative embedded single case study investigated the benefits and challenges of supply chain collaboration across manufacturing supplier and distributor networks, with a focus on the North American sheet metal manufacturing industry. The problem addressed was the ineffective supply chain collaboration within these networks, which limits operational efficiency, resilience, and long-term competitiveness. The purpose of this study was to explore the factors influencing collaboration effectiveness and to develop strategies for improving supply chain collaboration between manufacturing suppliers and distributors. The conceptual framework guiding the study integrated Social Network Theory, Resource Dependence Theory perspectives. A qualitative methodology was employed using semi-structured interviews with executives, middle managers, and production floor staff. A purposive sampling approach ensured that perspectives were captured across organizational levels and functional roles. Data analysis followed Braun and Clarke’s six-step thematic method, supported by NVivo software, to identify patterns and themes. Findings revealed seven themes under three research questions: communication barriers, technological constraints, process misalignment, cultural differences, leadership gaps, collaborative strategies, and future-oriented practices. Results indicated that ineffective collaboration stemmed from siloed communication, reliance on outdated systems, and cultural resistance, while successful collaboration was facilitated by trust-building, aligned leadership practices, and shared integration mechanisms. Recommendations for practice included investing in digital tools for integration, establishing structured cross-tier communication, and cultivating leadership competencies in collaborative governance. Recommendations for future research included expanding comparative studies across industries and exploring the role of digital transformation in mitigating collaboration challenges.