Leadership Development for Chambers of Commerce CEOs and Boards of Directors: A Comparative Qualitative Case Study
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Authors
Viola, Cheryl
Issue Date
2026-03
Type
Dissertation
Language
en
Keywords
Business, Engineering, Science, & Technological Innovation , Wducational Leadership & Learning Lifelong , Workforce Development Needs & Industry Alignment , board onboarding , leadership development , Chamber of Commerce
Alternative Title
Abstract
Nonprofit organizations, including Chambers of Commerce, rely on effective governance to ensure organizational sustainability, strategic direction, and community impact. However, more than half of U.S. Chamber boards receive little to no structured leadership onboarding or development. Insufficient training for nonprofit boards and chief executive officers may hinder leadership effectiveness and organizational performance. This comparative qualitative study examined why some Chambers of Commerce effectively onboard and develop their boards of directors while others do not. Guided by Knowles's theory of andragogy, the study explored the lived experiences and perceptions of Chamber chief executive officers and board members regarding leadership development and onboarding practices. Participants included nine Chamber Chief Executive Officers and seven board members from Chambers across the United States. Data was collected through semi-structured interviews and analyzed thematically to identify patterns in onboarding practices, leadership development experiences, and perceived organizational needs. Findings indicate that most Chambers provide onboarding; however, it is typically limited to a one-time organizational overview and is widely viewed as insufficient. Participants reported gaps in ongoing training, role clarity, and understanding of organizational functions. CEOs identified barriers such as limited time and financial resources, which may cause frustration but also highlight opportunities for support. Participants emphasized the need for customizable training tools, clearer role definitions, and continuous professional development to build a sense of shared purpose and resilience. This study contributes to nonprofit leadership literature by documenting persistent gaps in board onboarding and highlighting the need for scalable, affordable training grounded in adult learning principles to enhance governance and organizational effectiveness, fostering a sense of empowerment and progress among leaders.